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Terms & Conditions
These terms apply to quotes, products and services supplied by Ramps R Us. Please read them with your quote. Last updated September 2026.
Our terms for custom ramps and installation
Nothing in these terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law.
1. Quotes
Quotes are based on the measurements taken at our assessment or supplied by you, and are valid for 30 days. If you supply your own measurements, you are responsible for their accuracy; a remake caused by incorrect customer-supplied measurements may be charged.
2. Custom-made products
Most of our ramps, landings, mats and infills are made to order for a specific site. Once manufacture has started, orders cannot be cancelled or returned for a change of mind. This does not affect your rights if a product is faulty.
3. Payment
Payment terms are set out on your quote. NDIS-funded work is invoiced to the NDIA or your plan manager in line with your approved supports. Title in goods passes to you on full payment.
4. Delivery and installation
We will give you an estimated delivery or installation date, typically 1–2 weeks from approval. Dates can change due to materials, weather or access. For installation, please ensure clear, safe access to the work area.
5. Our 4-year guarantee
Our ramps are guaranteed against defects in materials and workmanship for four years from installation or delivery, when used for their intended purpose. The guarantee does not cover damage from misuse, modification, vehicles, or fire. This guarantee is in addition to your rights under the Australian Consumer Law.
6. Free removal
If you no longer need a ramp we supplied and installed in greater Melbourne, we will remove it free of charge on request.
7. Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
8. Contact
Questions about these terms? Call 0422 166 173 or email info@rampsrus.com.au.
Questions, answered
Questions about our terms of trade
Still unsure? Call 0422 166 173 and talk to the people who build the ramps.
Can I return a custom ramp if I change my mind?
Because each ramp is made for your site, change-of-mind returns aren’t available once manufacture starts. Faulty goods are always covered under the Australian Consumer Law.
How long is a quote valid?
30 days from the date of issue.
What does the 4-year guarantee cover?
Defects in materials and workmanship under normal use, for four years from installation or delivery.
Will you remove a ramp I no longer need?
Yes — free of charge for ramps we supplied and installed in greater Melbourne.
Who pays if my own measurements were wrong?
If a remake is needed because customer-supplied measurements were incorrect, we may charge for it. A free assessment avoids this.
How are NDIS jobs invoiced?
Directly to the NDIA or your plan manager in line with your approved supports.
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Request a free measure and quote
Tell us what’s getting in the way and we’ll come and measure — anywhere in Melbourne, at no cost.
- Free, no-obligation home assessment
- Fixed written quote before we build
- Most ramps installed in 1–2 weeks
- NDIS & Home Care Package quotes